**Terms of Service and Privacy Policy:**

This Service Policy constitutes a legally binding agreement (the “Agreement”) between you and One Clean Co LLC (“One Clean Co LLC,” “we,” “us,” or “our”) governing your access or use of the applications, websites, content, products, and services (collectively, the “One Clean Co LLC Platform”) provided by One Clean Co LLC.

Any individuals, companies, or entities referred to herein as "you," "user," "customer," and/or "client" who book a service with One Clean Co LLC in any manner, including but not limited to via the website, email, phone call, text message, or in-person, are bound by the terms outlined in this document.

By entering into this Agreement, you explicitly acknowledge understanding and acceptance of all its terms. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE One Clean Co LLC PLATFORM.

**GUARANTEES AND/OR REFUNDS**

One Clean Co LLC offers a 100% Satisfaction Guarantee, hereinafter referred to as the “Guarantee” or “Satisfaction Guarantee,” which is available to Requesters and represents the sole liability of One Clean Co LLC to Requesters for the performance of Services. If you are unsatisfied with the quality of the initial Whole House Flat Rate Service (Deep clean, Vacation Rental Cleaning, Move in/out service) requested and paid for through the One Clean Co LLC Platform, One Clean Co LLC will send a Provider to rectify areas of the original service that were missed or overlooked at no additional charge to the Requester. Hourly House Cleaning service does not qualify for the “guarantee” or Satisfaction Guarantee. Hourly service is based solely on the purchased time and does not guarantee the number of items/areas or quality of cleaning based on the selected time. If the allocated time proves insufficient to complete the job, you may extend the time to meet your satisfaction standards. Professional-rated equipment is used to perform these services, all of which meet or exceed industry standards. Any areas not meeting satisfaction were beyond our control.

**ELIGIBILITY**

The Requester is eligible for the Guarantee provided the issue is reported within twenty-four (24) hours of the Service appointment. For Recurring Services, each Service is treated as a separate occurrence.

**CHARGES**

As a Requester, you agree to pay the amounts charged for your use of the One Clean Co LLC Platform and Services (“Charges”). Charges encompass the cost for Services and other applicable fees, surcharges, and taxes as set forth on the One Clean Co LLC Booking Page, plus any tips to the Provider you elect to pay.

One Clean Co LLC reserves the right to determine and modify pricing by posting applicable pricing terms to the One Clean Co LLC booking page. Pricing may vary based on the type of service requested (e.g., standard cleaning, deep cleaning, etc.) as described on the One Clean Co LLC booking page. You are responsible for reviewing the applicable booking page and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof.

**Flat-Rate Pricing**

Flat-rate pricing comprises a standard charge based on home details and requested home service, with add-on charges based on additional parameters selected by the Requester.

**Hourly-Rate Pricing**

Hourly-Rate pricing involves a standard rate per-provider, per-hour. For instance, 2 providers for 2 hours will be x, and 1 provider for 2 hours will be 1/2 of x. The actual charge varies based on the cleaning time required, rounded up to the nearest 30-minute increment.

**Quoted Home Service Fees**

One Clean Co LLC may provide you with a service fee quote at the time of your request, subject to change based on your home's overall condition and confirmation of correct home details. If during your home service you alter your requested Services or a Provider confirms that the home details provided by you are incorrect or false, we may cancel the service and/or charge an adjusted home service fee based on the true details and conditions. One Clean Co LLC does not guarantee that the quoted service price will remain unchanged, particularly when details or conditions of the home were inaccurately or incompletely represented during booking.

**CANCELLATION FEES**

One Clean Co LLC reserves the right to charge a $70 cancellation fee for late cancellations, defined as cancellations made within 24 hours of an appointment. Cancellation fees may also apply for other reasons, including but not limited to inability to access the building for service, inability to contact the original booking person, or late guest extensions for vacation rentals. In cases where a Provider is dispatched for a service but unable to perform due to Requester fault, a cancellation fee will be imposed. Examples of inability to perform service at the fault of the Requester include, but are not limited to, inability to gain entry, lack of power or electricity, or inadequate billing information. In select cases, a cancellation fee may be waived as a gesture of goodwill, but this does not invalidate the cancellation fee for other users.

**APPOINTMENT CONFIRMATIONS**

Once booked online, appointments must be manually confirmed. Failure to confirm an appointment may result in cancellation, with the Requester receiving a cancellation notice. Availability on onecleanco.com does not guarantee Provider availability or appointment confirmation. Any confirmation emails are subject to change; therefore, confirmed appointments may become unconfirmed depending on circumstances. One Clean Co LLC is not obligated to provide service even if the appointment has been confirmed.

**RIGHT OF REFUSAL**

One Clean Co LLC reserves the right to refuse service to anyone for any reason, including but not limited to inability to gain entry to a home, lack of power, electricity, air conditioning, or heating, frequent cancellations or schedule changes, improper or dishonest booking, projects outside the scope of the original booking, incomplete home details, rudeness to staff or Providers, poaching or attempted poaching of Providers from One Clean Co LLC, and incorrect or non-functioning billing information.

**MODIFICATION TO THE AGREEMENT**

One Clean Co LLC reserves the right to modify any information referenced in the hyperlinks from this Agreement, with such modifications becoming effective upon posting. If modifications are made to the terms and conditions of this Agreement, they become binding upon your acceptance of the modified Agreement. Continued use of the One Clean Co LLC Platform or Services after such changes constitutes your consent to them.